General Terms and Conditions (GTC)

General terms and conditions apply to the sale and delivery of DentaComfort products through GermaProtec, Industrigatan 54-56, 291 02 Kristianstad, Sweden (hereinafter called Germa). Different conditions of the buyer are not valid unless other terms have been explicitly agreed upon in written form by Germa. By placing an order, the customer agrees with these general terms and conditions.

Manufacturer
Made in Sweden by
AB Germa
Industrigatan 54-56
291 36 Kristianstad
Sweden

Corporate ID number.
556086-9413

Satisfaction Guarante
On purchasing products from GermaProtec we guarantee your customer satisfaction. If you are not happy with your purchase for any reason, please return the goods to us as soon as possible. A return shipping fee will be charged.

Contractual language
We provide all information including contracts and, customer service agreements in English .

Prices
All given prices are gross prices (Excluding Value Added Tax (VAT) and other local tax. Prices do not include shipping costs, insurance or installation costs. Distance contracts show a final price including VAT, freight cost and packaging is shown when an order is placed. Prices are subject to change.

EU member customers are requested to inform us of their VAT registration number to avoid Swedish VAT tax on top of the product cost. Errors and omissions may occur.

Shipment costs
Standard shipment 28 Euro within Europe and 58 Euro (aprox. 68 USD) to the US.

For delivery of goods to other countries the customer is pre-charged the full amount of incidental costs, customs duties and other charges that may occur.(regardless of order value).

Returns Policy
Products returned within one (1) month of the order date will be refunded by original payment method. Any cancellation of order or return must be sent in writing to Germa by email: info@germa.se

Our customers have the right to withdraw from any purchase without stating reasons within a period of 14 days (14 workdays) upon receipt of the ordered products. The cancellation should be sent in writing by email to Germa Protec within this period of time.

In case of cancellation, reimbursement of the purchase price takes place on return of the goods. The goods must be returned in the original packaging, unused and in good condition. For goods that have signs of wear and tear, Germa will charge a suitable compensation fee for the decrease in value. The same applies if equipment or components of the returned goods are missing.

Please, use the return label included with your original order, a return handling and shipping fee of $18 and for European customers and €15 for US customers will be charged for all returned merchandise. NOTE: This fee covers return shipping from you to us.

 

US customers

Please send all returns to:

EMSAR
270 Davids Drive
Wilmington, OH 45177

 

European customers (and others)

Please, send all returns to:

AB Germa
Industrigatan 54-56
291 36 Kristianstad
Sweden

PayPal Returns & Exchanges
Returns orders made through PayPal are not different than our normal return policies.

  • Returns must be made within one (1) month in order to obtain the return credit back into your PayPal account.
  • Exchanges cannot be accepted –
    if you need to make an exchange, we can give you a refund or credit for your return and then we recommend that you place a new order for the item you want.

We apologize for any inconvenience

Security Policy
Please do not send your credit card details by email. Email communication is not secure.
Security of your personal information is our top priority. We ensure confidentiality and provide a secure payment service.

Personal information
AB Germa is handling personal data in accordance with the GDPR regulations. Your credit card number is encrypted and sent only over secure Internet lines. We use Secure Socket Layer (SSL) technology. If these indicators are present, you can be confident of a secure data transaction.

Credit Card Information
Personal information, including your credit card number, is encrypted and sent only over secure Internet lines. We use Secure Socket Layer (SSL) technology. If these indicators are present, you can be confident of a secure data transaction.

PCI Compliance
We take your financial security seriously and enable secure transactions through our web shop.. We are compliant with the rigorous security requirements set by the PCI (Payment Card Industry). We deploy various firewalls and other security tactics to keep your information secure.

Delivery
If the customer receives goods that have been damaged during delivery, the customer has to claim it at the delivery service with immediate effect, in order to receive a replacement delivery free of charge from GermaProtec.

Online Ordering
Orders are only valid if all mandatory fields in the order form marked with * are correctly filled out. Before submitting the order, the customer has the opportunity to edit the information. As soon as GermaProtec has received the order, our customer will be issued an order confirmation by e-mail. A contract is concluded only after acceptance by GermaProtec, at the latest with delivery of the goods.
The order information is temporarily stored for a period of 12 months by GermaProtec and a copy should be printed or stored by the customer.
In case of electronic errors (calculation, spelling, literal or transmission errors), GermaProtec reserves the right to decline the order.

Payment
All online store customers can make their payments by credit card, such as VISA or MasterCard, or by a PayPal account.
All payments are handled via our safe payment service provided by PayPal were Secure Socket Layer (SSL) technology is used to protect your personal information and credit card number.
Delivery will be carried out on confirmation of receipt of payment.

Title retention
The ownership of the delivered goods remains with GermaProtec until full payment has been received.

Liability and compensation
The liability conforms to the legally specified period of time. In case of liability, the customer receives a replacement delivery free of charge after the return of the goods. In case of damages of the goods, all compensation granted is equal to the value of the goods.

Place of jurisdiction
Place of jurisdiction is Kristianstad, Sweden

Severability clause
Swedish law is applicable. In case that any clause of this contract is or becomes invalid, the remaining clauses of this contract remain unaffected there over.

Product illustrations
Any variations in the images on the website or in e-mail offers regarding the products are negligible.

Improvements and modifications
GermaProtec reserves the right to make product modifications without prior notice, if these modifications constitute an improvement in quality.

 

Reseller

Delivery / Risk / Packaging
Deliveries are made ex works from domestic stock. Packaging complies with standard commercial practice and is at the discretion of GermaProtec. Special packaging can be charged at cost price. GermaProtec is entitled to make partial deliveries if this is reasonable for the customer, taking into account its legitimate interests.

Payment
Payment is to be made in advance. Delivery will be made after receipt of payment to GermaProtec’s bank account.. If after signing of the contract it is foreseeable that the customer might be unable to meet his/her payment obligations, pro medico is entitled -notwithstanding other rights – to grant the customer a reasonable period within which he/she has to meet certain payment obligations. After expiry of this deadline GermaProtec may withdraw from the contract. The customer may only make claims against GermaProtec that are undisputed or have been established in law.

Retention of title.
The goods are the property of GermaProtec until payment is complete.

Warranty and damage compensation
Warranty complies with the periods stipulated by law. In case of a possible guarantee obligation, GermaProtec will issue a replacement after receiving the returned goods to the costs of the customer. In case of damages GermaProtec will replaces not more than the value of the goods. Minor, technically unavoidable or standard deviations in quality, colour, size, weight or the design of the goods are not regarded as a defect.

Jurisdiction and applicable law
Place of jurisdiction is Kristianstad, Sweden. The entire contract shall be subject to the application of the laws of Sweden.

Image representations
Any variations in the images on the website or in e-mail offers regarding the products are negligible.
All rights on all images, graphics and texts are owned by GermaProtec.

Improvements and modifications
GermaProtec reserves the right to make product modifications without prior notice, if these modifications constitute an improvement in quality.

Severability clause
In case that any clause of this contract is or becomes invalid, the remaining clauses of this contract remain unaffected thereafter.

Information
We hereby inform you in compliance with Teleservices Data Protection Act and in compliance with our Federal Data Protection Act that all data provided in the course of registration or utilization of germaprotec.com will be collected, stored, processed and used by us for establishing, implementing and processing the germaprotec.com utilization relationship, in particular for providing and using the service, for performing (purchase) contracts and accounting for services